Delivery Information

1.          Shipping Fee

1.1.    Shipping fee may vary depending on the conditions of purchase during the time of transaction.

1.2.   Free shipping is with a Courier service and you must provide authority to leave if not home. If no one is going to be home to sign the courier will attempt to leave the parcel in a safe place. We recommend to have your order sent to your workplace if no one is available to sign for the items.

2.          Delivery Lead Time

2.1.    For orders within metropolitan areas of Sydney, Brisbane, Adelaide, Perth, and Melbourne, delivery lead time is approximately within 2-15 business days from the date of purchase.

2.2.    For orders outside of the aforementioned metropolitan areas, delivery lead time is approximately within 5-20 business days.

2.3.    In case of weather disturbances and other unforeseen events, delivery lead times may change, but your tracking information will keep you updated with the location and status of your order.

2.4.    We do not provide express delivery services (unless pre arranged before the purchase) and we do not guarantee delivery times on a specific date.

2.5.  Delivery times provided by us or the parcel tracking are there only as a guide (often provided by Australia Post or Courier service) and must only be used as an estimated guid and not a definite delivery date. These delivery estimates may vary depending on factors out of our control (such as but not limited to public holidays, weather conditions, post abilities).

2.6.   It is important to note that we cannot accept returns based on delivery times as this falls under change of mind. That is, we will not issue a return and credit if the product did not arrive by your desired date. It is your responsibility to make sure you allow enough time for your purchased products to arrive, this includes both processing and packing time and delivery time.

2.7.    For special orders, delivery lead time may vary depending on the availability of the goods ordered i.e. delivery of Fanimation & Emerson (designer fans) may vary depending on its availability.

3.          Safe Deliveries and Insurances

3.1.    We offer insurance to ensure that your purchases will arrive in the proper location securely and in good condition as accidents can happen.

3.2.    The insurance cost is automatically debited from your account before finalizing the purchase.  This will cover for loss or damage during shipping.  For insured items, we will fix and/or replace products for you, and claims may be settled through contacting us no later than 20 days from receipt of goods.

3.3.    If you do not wish to take out insurance, you can simply unselect this option before finalizing the payment of your transaction. 

3.4.    We suggest that an alternative delivery instruction be provided to ensure safety of products if no one is available at home to receive it from the courier company.  We will not be liable for extra courier charges.

3.5.   When providing authority to leave if no one is home you are responsible for the delivery and all items after the delivery is complete (e.g. the courier marks the items as delivered). We will not be liable for theft of goods.

4.          Location and Coverage Area

4.1.    FansOnSale deliver products across areas of Australia that are within coverage of Australia Post and Courier services.

4.2.    Because we are an online company, we do not allow pick-ups, but we try to ensure that your goods are shipped on time and in good condition.

4.3.    FansOnSale offers free shipping for most orders with a total sum greater than $200 (in AUD and including GST) and will apply to the majority of capital cities and metropolitan areas in Australia. Unfortunately freight to Northern Territory, Western Australia and Queensland may incur extra charges due to the limitations of our courier standard shipping.

4.4.    Free shipping may not apply to regional and country orders, special orders (including arranged bulk purchases) and large item/bulky orders. We reserve the right to alter the locations eligible for free shipping and to charge for freight in the unlikely case where shipping and handling fees are higher than normal.

4.5.    If you would like to check beforehand if you are eligible for free shipping you may use the shipping calculator once items have been added to your cart. Otherwise feel free to contact us and send us your address, postcode and items you wish to purchase and we will calculate the freight.

5.          Tracking an Order

5.1.    After finalising the purchase, your order will be prepared for shipment within 1-2 business days. Please allow extra time for dispatch if the purchased item is not currently in stock or requires special ordering.

5.2.    If you experience delays with tracking your purchased goods, please call the freight company named in your tracking information for updates regarding the location of your purchase.

6.          Other Shipping and Delivery enquiries please contact us through: [email protected]